Terms & Conditions

Terms & Conditions


Terms and Conditions for the Sale of Goods

Buying items from SupplementsDirect.Com you will automatically agree to these terms and conditions (“Terms and Conditions”) upon any purchase of Products from this Site. If you do not agree to them please do not order any Products from the Supplements Direct web site.

You may only purchase Products from this site if you are over 18 years of age 


Definitions and interpretation

In this Agreement “we” means SupplementsDirect.Com or Supplements Direct (and “us” and “our” shall be construed accordingly); and “you” means the relevant customer or potential customer as the case may be (and “your” shall be construed accordingly).

In this Agreement, the following definitions shall apply:

Agreement” means (i) this agreement incorporating any terms set out in our Second Acknowledgement, (ii) the Terms and Conditions set out in the Agreement and (iii) the Privacy Policy;

First Acknowledgement” means the initial automatic email acknowledgment which we will send to you after receiving your Order;

in writing” means by communication in English by email or letter;

Order” means your purchase order for Products made via the Site;

Products” means goods which may be purchased by you from the Site;

Privacy Policy” means the privacy policy included in this Agreement;

Second Acknowledgement” means the email acknowledgment which we will send to you (where appropriate) confirming acceptance of your Order; and

Site” means the website at www.SupplementsDirect.Com or any successor site operated by us from time to time.


This Agreement

  1. The advertising of Products on the Site constitutes an “invitation to treat”; and your Order for Products constitutes a contractual offer. No contract comes into force between you and us unless and until we accept your Order by sending a confirmatory email.
  2. In order to enter into this Agreement with us, you will need to take the following steps: you must add any the Products you wish to purchase to your shopping cart, and then proceed to the checkout; if you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details; once you are logged in, you must select your preferred method of delivery and confirm your Order and your consent to the terms of this Agreement; you will be transferred to the Paypal website, and Paypal will handle your payment; we will then send you the First Acknowledgment; and once we have checked whether we are able to meet your Order, we will either send you the Second Acknowledgement (at which point this Agreement will become a binding contract) or we will confirm by email that we are unable to meet your Order.
  3. Please note that we will not file a copy of this Agreement. We may update the version of this Agreement on the Site from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of this Agreement for your records.
  4. The only language in which we offer this Agreement is English.
  5. Before you place your Order, you will have the opportunity review your Order details and to identify whether you have made any input errors. You may correct those input errors before placing your Order by adjusting items in your shopping cart. Once your Order is placed we are not obliged to accept any subsequent changes you may wish to make. Any amendments are made in our sole and absolute discretion.


Price and payment

  1. Prices for Products are quoted on the Site. The Site contains a large number of Products and it is possible that some of the Products listed on the Site may be incorrectly priced. We will verify prices as part of our sale procedure so that a Product's correct price will be stated in the Second Acknowledgement.
  2. In addition to the price of the Products, you will have to pay a delivery charge. The delivery charge will be shown when you pay for the Product and is detailed in the Second Acknowledgement.
  3. Payment must be made instantly. We may withhold the Products and/or terminate this Agreement if the price (including any delivery charge) is not received by us from you in full, on time, in cleared funds.
  4. The prices on the Site include any value added or sales taxes (where applicable).
  5. Payment for all Products must be made by Paypal OR any method detailed on the Site from time to time.
  6. Prices for Products are liable to change at any time, but changes will not affect Agreements which have come into force.



  1. We will arrange for the Products to be delivered by the method specified in the Order to the address indicated in your Order.
  2. We will use reasonable endeavours to deliver Products on or before the date for delivery set out in our Second Acknowledgement or, if no date is set out in our Second Acknowledgement, within 60 days of the date of our Second Acknowledgement. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries of Products will be dispatched within 60 days of the later of receipt of payment and the date of our Second Acknowledgement.
  3. We will only deliver Products within England and Wales.


Risk and title

  1. The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you after we receive full payment of all sums due in respect of the Products (including delivery charges).
  2. We will take all reasonable care to deliver your Order to the delivery address specified in your Order. However we will not be liable for non-delivery or misdelivery as a result of incorrect data entry. If the Order is returned to us as undeliverable either because of an incorrect address or because of your failure to contact the courier company or collect the Order from the depot where requested, we shall refund the price of the Products less delivery costs incurred by us in sending out the Order plus any additional costs.


Consumer rights

  1. You may cancel this Agreement at any time within seven (7) working days after the day you received the Products (subject to the limitations set out below).
  2. If you cancel this Agreement on this basis, you must inform us in writing and return the Products to us immediately, in the same condition in which you received them. Products returned by you within the seven (7) working day period referred to above will be refunded in full (including the cost of sending the Products to you). However, you will be responsible for paying the cost of returning the Product to us.
  3. If you cancel this Agreement and fail to comply with the provisions set out in clause (2) above, we may recover the Products and charge you for the costs we incur in doing so. Similarly, if you return the Products at our expense, we may pass that expense on to you.


Defective Products

  1. You may also cancel this Agreement if the Products supplied are defective.
  2. Products returned by you because of a defect will be refunded in full (including the cost of sending the Products to you, and the cost of returning the Products to us).
  3. Alternatively, if we and you agree, we may supply you with a replacement or substitute Product.


Refunds and Returns

  1. If you cancel this Agreement and are entitled to a refund, we will usually refund any money received from you (excluding any delivery charges) using the same method originally used by you to pay for your purchase.
  2. We will process the refund due to you as soon as possible and, in any event, within 30 working days of the day we received your notice of cancellation.
  3. We are proud of the quality of our Products and as such, if you find that your Products arrive with you in an unsatisfactory condition, return the unopened goods to the following address within fourteen working days of delivery and we will process a full refund for the returned part:

Supplements Direct

Unit 4, Woodside Industrial Estate,



CM16 6LJ.


  1. For all returns, except where the Product is faulty, you will be required to arrange and pay for the return of the Products to us. If you prefer, we will arrange to collect the Products from you, but the cost of this will be charged to you and may be deducted from any refund to you.
  2. We will not be responsible for the cost of postage and packaging to return Products. We recommend using a recorded delivery service for returns as we can not be responsible for Products which never make it back to our warehouse



  1. We warrant to you that any Product you purchase through the Site will be of satisfactory quality.
  2. You warrant to us that: you have full authority, power and capacity to enter into this Agreement and that all necessary actions have been taken to enable you to lawfully enter into this Agreement; you are legally capable of entering into binding contracts; you are resident in the England or Wales; you are at least 18 years old; the information provided in the Order is accurate; and you will be able to accept delivery of the Products as contemplated in this Agreement.
  3. Subject to the warranties set out in above, to the maximum extent permitted by applicable law we disclaim all warranties with respect to the Products, whether express or implied.


Limitations of liability

  1. Nothing in this Agreement shall limit or exclude your or our liability for: (i) death or personal injury caused by negligence; (ii) under section 12 of the Sale of Goods Act 1979, section 2 of the Supply of Goods and Services Act 1982, or section 2(3) of the Consumer Protection Act 1987; (iii) for fraud or fraudulent misrepresentation; or (iv) for any matter for which it would be illegal for to limit or exclude, or attempt to limit or exclude, liability.
  2. Subject to this: (i) our liability in connection with any Product purchased through our site is strictly limited to the higher of the purchase price of the relevant Product and the replacement cost of the relevant Product; (ii) we accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable; and (iii) we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this Agreement caused by events outside our reasonable control.


Discount Coupons and Vouchers

  1. From time to time, you may use vouchers to discount Orders that have been provided by Supplements Direct or one of their recognised partners. Maximum use of one coupon or voucher per Order. Discount coupons or vouchers may only be used on regularly priced Products and may not be used in conjunction with any other discount or offer.
  2. Voucher or coupon codes may only be used once, unless explicitly stated otherwise. You may not share your discount coupon.
  3. Free postage and packaging or delivery may not apply to Orders discounted with coupons or vouchers.
  4. We reserve the right to refuse to accept vouchers or discounts.



  1. Any communication to be made under or in connection with this Agreement shall be made in writing, in the English language and may be made by email or letter.
  2. Each communication shall be made to the relevant person at the address and marked for the attention of the person from time to time designated by that party to others for the purpose. The initial email and address are set out below.
  3. A communication shall be deemed received when delivered to the designated address of the recipient.
  4. All communications to us under this Agreement will be mailed or emailed to:

Supplements Direct

Unit 4, Woodside Industrial Estate,



CM16 6LJ.

Email: info@supplementsdirect.com

Attention: Customer Services


General terms

  1. Images of Products on the Site are for illustrative purposes; actual Products may differ from such images.
  2. We will treat all your personal information that we collect in connection with your Order in accordance with the terms of our Privacy Policy; use of our website will be subject to these Terms and Conditions.
  3. This Agreement may only be varied by an instrument in writing signed by both you and us. We may revise these terms from time-to-time, but such revisions will not affect the terms of any Agreement which we have already entered into with you.
  4. If any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of this Agreement shall remain in full force and effect, and such invalid or unenforceable provisions or portion thereof shall be deemed omitted.
  5. No waiver of any term, provision, or condition of this Agreement, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that term, provision or condition or any other term, provision or condition of this Agreement.
  6. You may not assign, charge, sub-contract or otherwise transfer this Agreement, or any of your rights or obligations arising under this Agreement. Any attempt by you to do so shall be null and void. We may assign, charge, sub-contract or otherwise transfer this Agreement, or any of our rights or obligations arising under this Agreement, at any time providing such action does not serve to reduce the rights benefiting you under this Agreement.
  7. This Agreement is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under this Agreement is not subject to the consent of any person who is not a party to this Agreement.
  8. This Agreement contains the complete agreement between the parties with respect to the subject matter hereof, and supersedes all prior or contemporaneous agreements or understandings, whether oral or written.
  9. This Agreement will be governed by and interpreted in accordance with the laws of the England, and the English courts shall have exclusive jurisdiction with respect to any dispute arising under or in connection with this Agreement.


Privacy Policy

Collection of your Information

We may obtain personal information about you during the course of your participation with the Site.


Use of your Information

  1. The information you voluntarily provide to us through the Site or email (which may include your name, address and contact details such as your telephone number, email address or fax number) will be used for the following purposes:
    1. To send you information and updates about the Products that you purchase via the Site;
    2. To satisfy your requests, such as publications or information relating to us or the Products;
    3. To respond to your query if you have emailed us with a query; and/or
    4. To send you further information and marketing materials about our services, products, publications, events or to keep you informed through periodic newsletters provided that you have indicated you are happy to be contacted for these purposes.
  2. If you are not happy to receive this kind of information, please contact us in writing to say that you do not want to receive the above listed information from us.


Who do we share your information with?

  1. We may (to the extent necessary) pass your personal details to our partners and subcontractors (for whom we remain responsible in this regards) who assist us with providing the services we offer such as fulfilling requests for information, sending and receiving communications, updating marketing lists, analysing data, providing support services or other tasks from time to time. Our agents and contractors only use the information to the extent necessary to perform their functions.
  2. In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.
  3. We may disclose information about you if required to do so by law enforcement or other regulatory bodies and their officials in connection with an investigation of fraud, breach of law or other activity that is illegal or which may expose us to legal liability or in order to protect our rights and property.


Other website

  1. The Site may from time to time contain links to and from the websites of our partners, advertisers or other websites providing relevant information. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal details to these websites.


Your rights of access and rights to modify your personal information

  1. You have the right to ask for a copy of the personal information we hold about you in our records, in return for a payment of ten (10) pounds sterling, and by writing to or emailing the party specified in the Communications clause above. 
  2. You also have the right, at any time, to object to the processing of your personal information, to require us to correct any inaccuracies in your information or to remove such information or to request us not to process your personal data for marketing purposes.
  3. You should contact us in writing at the address specified in the Communications clause above if you wish to do any of these things.
  4. We will retain in our files certain information you have requested us to remove in order to resolve future disputes, to troubleshoot or to enforce the Terms and Conditions set out in this Agreement.
  5. We will retain data only for the duration of the purpose for which it was obtained and may need to retain some details about you after your relationship with us has ended, for example for legal and regulatory purposes.


Changes to our Privacy Policy

  1. Any changes that we may make to this Privacy Policy in the future will be posted on this page and, where appropriate, may be notified to you by email.


Intellectual Property

  1. This entire Site is governed by international legislation on intellectual property in general including copyright and trademark, as they are applicable to its form (editorial choice, layout topics, means for accessing data, display etc). The contents displayed on the Site are of exclusive property of us. You undertake not to use this content for illegal purposes and not to allow anyone to do so.
  2. By way of exception, some of the content (text, images) is the property of their respective authors.
  3. Any reproduction, representation, diffusion or re-diffusion, in whole or in part, of the content of the Site on any medium or by any means whatsoever (including, but not limited to, caching, framing) as well as any sale, resale, retransmission or any other act tending to make such contents available to a third partying any manner whatsoever shall be prohibited.
  4. Failure to comply with these restrictions constitutes a forgery engaging the civil and criminal liability of the forger. 

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