Returns Policy

Returns Policy

We offer a 100% Satisfaction Guarantee on products purchased directly from us. If you are not completely satisfied, you may return any unopened items back to us for a full refund or exchange within 14 days of receipt. We like to keep things simple here so simply return your item in secure packaging together with a copy of your invoice, you do not need a return number or authorisation number. Please note that if you purchased a SD product from a retailer or vendor and are not satisfied, then you need to return the product to your place of purchase.

Clothing returns: All clothing must be in new and saleable condition with original tags attached, enclosed in the original packaging, and returned/exchanged within 14 days of receipt. Clothing garments do not qualify for a refund or exchange if they have been used, washed, or had the original tags removed.

Return Instructions

Please enclose a copy of your order receipt and contact details  with instructions noting whether you would like a return or an exchange, Returned items should be returned in their original product packaging. When requesting an exchange, please make sure to note any new sizes or flavours to ensure that you are sent the desired exchange item(s).

Please send your returned item to us below. We recommend you return your items as tracked and signed for delivery or alternatively a proof of posting certificate to guarantee safe delivery of your returned item.

The original postage fees are non-refundable, and the cost incurred on your return delivery is at your expense. However, the cost of any new delivery/ exchange items back to you will be paid for by Supplements Direct.

supplementsdirect.com

Returns Dept

Unit 4F Woodside Industrial Estate

Thornwood

Essex CM166LJ

United Kingdom

Please allow 28 days from the day the parcel is posted for your refund to be processed.

International Returns

Please be advised: If customs authorities refuse delivery of your package and return it back to us, we will deduct associated delivery charges before any refunds can be issued in this event.

Back To Top